Tunnelrat Electronics

Frequently asked Questions.

Q. Which adapter do I need for my Ford ......
A. We only sell ELM devices for Ford. It depends what you want to use it for. Please read each item description carefully so that you can make up your own mind.

Q. How long does my order take to arrive?
A. We ship all orders within 1 working day from the UK. International orders can take up to 14 days to arrive but please allow 21 days before contacting us.

Q. Why does the item I received look different from the one in the item photo?
A. We regularly use different suppliers and often update our branding. The item you receive will still have all of the same funtionality as the one advertised.

Q. Why is my USB Elm not working?
A. Please follow the USB setup instructions provided here: https://tunnelrat-electronics.fwscart.com/page/setup
And the troubleshooting guide here: https://tunnelrat-electronics.fwscart.com/page/help
If you still have difficulty, contact us on the link below and provide us with the exact error message you receive from Forscan.

Q. Why is my WiFi Elm not connecting to the vehicle.
A. Please follow the WiFi setup guide contained in the item description here: https://tunnelrat-electronics.fwscart.com/WiFi_Modified_ELM327/p4541936_17045473.aspx

Q. Why is my Auto Switch Elm not reading HS CAN.
A. Please follow the Forscan configuration guide contained within the item description here: https://tunnelrat-electronics.fwscart.com/USB_Auto_Switch_Modified_ELM327/p4541936_19965062.aspx

If you wish to contact us for further help or advice then please do so here: https://tunnelrat-electronics.fwscart.com/index.aspx?pageid=4541933

When contacting us please provide your order number and make sure your email address is spelled correctly - otherwise you won't get your reply!

We aim to answer all enquiries within 24 hours. If you have not received a reply please check your Junk or Spam folder.
If you still cannot locate our reply, you can try sending your message to our facebook page: https://www.facebook.com/fordelm327/